Shipping & Returns Policy – DesiVeils

At DesiVeils, every piece is crafted with care and delivered with trust. This policy outlines our shipping practices and return process.

Shipping Policy

Processing Time

• All orders are processed within 3–5 business days.

• Custom or pre-order items may take longer; timelines will be mentioned on product pages.
  
  

Domestic Shipping (India)

• Standard delivery within 5–8 business days after dispatch.

• Express shipping may be available at checkout.
  
  

International Shipping

• Delivery timelines vary by destination, usually within 10–15 business days.

• Customs duties, import taxes, or additional charges (if any) are the buyer’s responsibility.
  
  

Order Tracking

• Once shipped, you will receive an email/SMS with a tracking number.
  
  

Returns & Exchanges

Due to the artisanal and luxury nature of our products, we maintain strict quality standards.

Returns

• Returns are accepted only if the product is defective or damaged upon delivery.

• Customers must notify us within 7 days of receiving the order, with photos of the defect.

• Once approved, items may be exchanged or eligible for store credit only.
  
  

Exchanges

• We currently do not offer size or color exchanges, as each piece is handcrafted and may vary slightly.
  
  

Non-Returnable Items

• Customized, altered, or sale items are not eligible for return/exchange.
  
  

Return Shipping

• Customers are responsible for safely shipping the product back to us.

• Shipping charges are non-refundable.
  
  

Refunds

• Refunds are not offered. Approved returns will be processed as store credit or exchange.
  
  
  

📩 For shipping or return-related queries, contact us at support@desiveils.com