Terms & Conditions – DesiVeils

Welcome to DesiVeils, owned and operated by Surekha Thakur. By accessing or using our website, you agree to the following terms:

1. Products & Authenticity

• All our products (dupattas, stoles, odhanis, shawls) are crafted by artisans and curated by DesiVeils.

• Colors, patterns, and handwork may slightly vary due to artisanal techniques.

2. Orders & Payments

• Orders are confirmed once payment is successfully received.

• We accept multiple secure payment methods.

• DesiVeils reserves the right to cancel or refuse any order due to stock unavailability, payment issues, or suspected fraud.

3. Shipping & Delivery

• Domestic and international shipping options are available.

• Delivery timelines may vary depending on location and logistics.

• Customers will receive tracking details once their order is dispatched.

4. Returns & Exchanges

• Due to the artisanal and luxury nature of our products, returns are accepted only for defective or damaged items.

• Requests must be raised within 7 days of delivery, accompanied by proof (images).

• Approved returns will be eligible for exchange or store credit only.

5. Intellectual Property

• All images, content, and designs on this website are the property of DesiVeils.

• Reproduction, resale, or unauthorized use is strictly prohibited.

6. Liability

• DesiVeils is not responsible for delays caused by shipping partners, customs clearance, or force majeure events.

• All disputes will be subject to the jurisdiction of the courts in Ghaziabad, India.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.